English for Banking
Customer Service

Use some elementary expressions used when welcoming new and repeated customers. Utilize a few basic expressions when introducing oneself to the customer in the banking industry.

Apply the learned strategies when dealing with customers for customer care duties.

Demonstrate basic socializing expressions when providing services for customers during customer care duties.

Demonstrate the appropriate expressions of following-up customers’ statements/needs when providing service for customer care duties.

Identify the country (origin) and the nationality/citizenship of bank customers.

Understand about Cross-Cultural Communication: High-Context Culture Counties & Anticipation.

Understand and use useful expressions and sentence structures to give instructions to the customer.

Understand and use useful expressions and sentence structures to give confirmations to the customers.

Understand and use useful expressions and sentence structures to identify and respond to the customers’ problems, needs, and requests.

Use appropriate expression to clarify and explain an information to the customer.