English for General
This course is specifically customized and designed to cater to the English needs of the frontline staffs of a bank. Learners will learn the relevant expressions, phrases, terminologies and the necessary grammatical functions in regards to providing services to the customers in the context of banking front service.
use some elementary expressions used when welcoming new and repeated customers
utilize a few basic expressions when introducing oneself to the customer in the banking industry
demonstrate basic socializing expressions when providing services for customers during customer care duties.
use the appropriate expressions and wh-questions to follow-up information when
handling a customer
apply the learned expressions in introducing oneself at workplace
use the appropriate expressions for initiating small talks when handling a customer.
use the appropriate expressions for breaking the ice and indirect questions when handling a
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