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Help Center
  • Can I Apply for Study Leave?
  • I can not attend the booked class, will there be a replacement session?
  • If I come late entering the class, will the class session be extended?
  • What if I can’t attend a class?
  • Credit Limit For Dropping Classes
  • How can I book classes at Cakap?
  • How to Drop a Class
  • How to Order Extendable Classes
  • What is an Extendable Class (Book)?
  • What is the Maximum Limit of Classes I Can Book in One Day?
  • I Can’t Click Go To Class
  • I Cannot Cancel One Of The Two Sessions That Have Been Booked Through Extendable Book
  • I Cannot Submit Assessment
  • The teacher is not yet present in class
  • What If I Experience Technical Problems in Class?
  • Why I Didn’t Get My Study Credit Back After I Dropped a Class
  • How to do the Assessment
  • How to monitor the learning progress?
  • What are the Conditions for Leveling Up?
  • Is it mandatory to attend an Onboarding session?
  • What is an Onboarding Session?
  • How to enter a class through Cakap Application
  • How to enter a class through Cakap Dashboard
  • When can I enter the class?
  • Can I choose the teacher for the Speaking Assessment?
  • Do English Courses at Cakap have their own Final Exams?
  • Do students receive certificates from the courses at Cakap?
  • How long is the learning duration in one session for the English package?
  • What are the benefits if I receive an English Course in Cakap?
  • What are the requirements for level advancement for the English course at Cakap?
  • What are the requirements to attend the Speaking Assessment?
  • What are the Requirements to be Able to Take the Speaking Assessment?
  • What happens if the minimum score for an English Course Final Exam is not met? Can it be taken again?
  • What is a Speaking Assessment?
  • Do students receive certificates from the courses at Cakap?
  • What are the benefits if I take any of these courses in Cakap?
  • What are the requirements to increase the level of the Korean/Mandarin/Japanese package?
  • What Courses are Said to Get a Certificate?
  • What if I want to participate in Teacher Consultation?
  • What is the duration for a session for the Korean/Mandarin/Japanese package?
  • What is the minimum score for Final Exams?
  • What is the Speaking Assessment for Mandarin/Japanese/Korean Course?
  • What should I prepare to attend classes?
  • When can I book Classes?

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