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English in the Workplace
Course Overview
The course is designed to prepare students to use English in a present or future work situation. The lessons will provide language instruction and training in business communication, including business correspondence, negotiations, formal presentations, informal networking, business vocabulary, report and proposal writing, vocabulary for professional purposes, and reading for professional purposes. The course is aligned with the LSP (Lembaga Sertifikasi Profesi) or Indonesian National Work Competency Standard which is used nationally and as a reference for education and training for English competency certification purposes. Language skills addressed in this course include: listening, fluency development, oral intelligibility, reading, grammar, writing, and vocabulary development.
Levels
English in the Workplace 1
Equals to CEFR Level A1 and LSP Level 1Learning Goals
- Can obtain knowledge and skills in conveying proper greetings in the workplace effectively with good attitudes.
- Can introduce oneself to the others, introduce others, and introduce the company to others using simple expressions.
- Can use general expressions in telephoning such as receiving, handling, and hanging up a telephone call.
- Can take and give messages by telephone accordingly.
- Can handle visitors appropriately using simple expressions in welcoming and serving them.
- Can perform basic courtesies in business settings.
Lesson Materials Preview
Total of 20 Materials
Greetings
- Differentiate formal and informal greetings.
- Identify common physical greetings.
- Determine suitable responses for greetings.
- Discuss proper etiquette in business greetings.
- Ask and answer personal information questions.
- Identify physical greetings from around the world.
Welcome
- Identify nationalities from different countries.
- Ask and give personal information.
- Use verb the to be and possessive adjectives to provide information about oneself.
- Give information on one’s workplace or company.
- Demonstrate how to welcome visitors.
- Identify information when filling in office forms.
- Apply useful expressions in welcoming visitors to the office.
Introductions
- Identify key personnel at the office.
- Spell the names of key personnel.
- Explain job functions of key personnel.
- Demonstrate how to give formal and informal introductions.
- Use articles ‘a’ and ‘an’ to indicate that the identity of people in the office.
- Introduce other people and describe their job functions using simple present affirmative.
Small Talks
- Use superlative adjectives in small talks.
- Discuss the importance of small talks.
- Talk about business-related small-talk situations they have experienced.
- Discover good topics for small talks and topics to be avoided.
- Apply WH-questions in small talks.
- Demonstrate how to handle small talks.
- Learn the etiquette of small talks and keep the conversation going.
English in the Workplace 2
Equals to CEFR Level A2 and LSP Level 2Learning Goals
- Can utilize a more formal tone and tactful expressions when handling telephone calls in a professional setting.
- Can describe the institution profile generally and according to the customer’s request.
- Can perform basic daily conversations at work.
- Can greet, escort, and let go of visitors using various appropriate expressions.
- Can describe the office equipment properly.
- Can handle incoming and outgoing mails.
- Can identify the computer desktop parts and operate computer to support job performance.
- Can manage a series of preparations in making appointments.
- Can perform general business correspondence.
- Can use A2 CEFR grammar properly in business settings.
Lesson Materials Preview
Total of 20 Materials
Company Profile
- Identify various company sectors.
- Convey company information properly.
- Describe one’s company using ‘so’, ‘quite’, and ‘too’.
- Compose sentences using present simple: negative, question, and short answer forms.
- Explain the personnel function in the company.
- Explain the products and services of one’s company.
- Respond to the customer’s question regarding the products and services of one’s company.
- Generate one’s company profile.
Money Matters
- Identify various currencies.
- Recognize the roles of money in business.
- Express large numbers precisely and correctly.
- Distinguish countable and uncountable nouns.
- Identify different methods of payment.
- Use ‘many’ and ‘much’ correctly in sentences.
- Identify order letters.
- Demonstrate formal and informal English expressions in doing business.
- Perform a role play as a supplier and a customer.
- Conduct a discussion about the basics of money management.
Complaints
- Handle complaints professionally.
- Express empathy when dealing with complaints.
- Accept responsibility by apologizing, explaining, and offering help.
- Offer assistance with ‘shall’ and ‘should’.
- Apply ‘will’ to provide solutions for problems.
Mails
- Recognize different types of letters.
- Comprehend stages of handling incoming and outgoing mails.
- Choose proper openings and endings in writing mails.
- Use the proper punctuation in writing e-mails.
- Apply correct present perfect simple in writing e-mails.
- Label e-mail symbols and their function.
- Determine components of an e-mail message.
- Apply ‘who’ and ‘which’ in writing e-mails.
- Use correct register in a message.
English in the Workplace 3
Equals to CEFR Level B1 and LSP Level 3Learning Goals
- Can perform intermediate daily conversations at work.
- Can conduct discussions with superiors, colleagues, and costumers accordingly.
- Can identify the process of applying a job and recognize the preparation.
- Can perform various intermediate communication strategies precisely.
- Can perform intermediate business correspondence.
- Can take dictations properly.
- Can handle petty cash accurately.
- Can arrange a meeting.
- Can arrange a business trip.
- Can use banking products suitably.
- Can prepare a presentation properly.
- Can take minutes of the meeting precisely.
- Can make and handle complaints wisely.
- Can write summaries and reports.
- Can possess great negotiation skills.
- Can perform excellent public relation skills.
- Can use B1 CEFR grammar properly in business settings.
Lesson Materials Preview
Total of 20 materials
Conversation At Work 2
- Make invitations to co-workers and customers.
- Accept or reject invitation using defining and non defining relative clause.
- Explain office and product procedures using passive voice.
- Convey detailed explanation.
- Persuade and influence customers.
- Discuss a scenario where sympathy is required.
- Discuss office etiquette.
Having Discussions
- Open and end a discussion.
- State opinions formally and informally.
- Ask for and conduct clarifications.
- Ask for and conduct verifications.
- Determine when to use past continuous and past simple correctly.
- Identify expressions of asking for agreements, expressing agreements and making interruptions.
- Conduct a discussion on an imaginary matter of a company using the learned expressions and linking adverbs properly.
Applying for A job
- Examine a job vacancy and its requirements.
- Discuss the process of job recruitment.
- Compose a good job application letter.
- Apply first conditionals to talk about job application.
- Identify key points of a curriculum vitae.
- Discuss what should be included in a curriculum vitae.
- Compose a curriculum vitae.
- Conduct a job interview using clauses of contrasts.
Basic Communication Strategy
- Determine strategy of basic communication for business.
- Identify the vague language.
- Apply the gambit phrases to express agreement or disagreement.
- Use adverb of certain in delivering opinion.
- Find the synonym to explain something.
- Clarify the information using gambit expressions.
English in the Workplace 4
Equals to CEFR Level B2 and LSP Level 4Learning Goals
- Can understand the main ideas of complex texts from business newspapers and articles.
- Can interact and communicate with a degree of fluency and spontaneity when making presentations, taking part in meetings, negotiating, telephoning, and using English in social situations.
- Can make regular interaction with native speakers quite possible without strain in business situations.
- Can produce clear, detailed text on a wide range of business subjects and explain a viewpoint on a topical issue giving the advantages and disadvantages of various options.
Lesson Materials Preview
Total of 21 materials
Communication Strategy
- Define the importance of proper intermediate communication strategies.
- Determine the qualities of a good communicator.
- Recognize hesitation strategies.
- Use signal words: addition, contrast, and cause and effect in sentences related to business settings.
- Apply various idiomatic expressions related to communication strategy at work.
- Employ interrupting expressions politely and respond to them accordingly.
- Confirm and clarify information appropriately.
- Show intention properly.
- Accept and refuse invitations formally and informally.
Executive Summaries in Reports
- Determine parts of the report.
- Identify the form of executive summaries.
- Discuss useful expressions in giving recommendations.
- Use the right phrase to compose the executive summaries.
- Write an email from the written notes.
- Apply the discourse markers to describe a co-workers.
- Use discourse markers to write a summaries.
Business Correspondence 2
- Determine parts of the business letter.
- Identify the fax transmission form.
- Discuss useful expressions in business letter.
- Use the right punctuation in the sentence.
- Writing a reply letter in from the written notes.
- Apply the second relative pronoun in the sentence.
- Apply preferred letter format in writing a reply.
- Indicate the formal letter errors. Distinguish formal and informal phrases in business correspondence.
- Illustrate 5C(Clear, Complete, Concise, Courteous, Correct) in writing the letter.
Negotiation Skills
- Define what is a negotiation.
- Explore how to open, do a fist move, question, bargain, agree and close the negotiation.
- Identify different types of negotiation.
- Explore the tips for better negotiations.
- Talk about the effective negotiating.
- Apply future predictions during the negotiation.
- Use passive forms in the sentences.
English in the Workplace 5
Equals to CEFR Level C1Learning Goals
- Can understand a wide range of demanding, longer texts and recognize implicit meaning.
- Can explain himself or herself fluently and spontaneously without much obvious searching for expressions.
- Can use language flexibly and effectively for social, academic and professional purposes.
- Can produce, clear, well-structured, detailed text on complex subjects, showing a controlled use of organizational patterns, connectors and cohesive devices.
Lesson Materials Preview
Total of 12 materials
Human Resource
- Define what the roles of Human Resource department are
Infer important criteria when deciding what sort of organization to work for. - Identify various terminologies and phrases related to Human Resource department.
- Use nouns in collocations with ‘set’.
- Discuss how to manage appraisals.
- Express contrast and similarity using the appropriate word and phrase.
- Gain useful insight on how to manage talented people in an organization.
- Describe different types of appraisal approach.
All About Organization
- Define various organizational structure and culture.
- Identify various terminologies and phrases related to organization.
- Use coined expressions related to organization.
- Use similes and metaphors related to organization.
- Recognize how family businesses run.
- Identify the use of various determiners in sentences and texts.
- Gain useful insight about team building.
- Conduct a discussion about working across culture.
Agent of Change
- Identify various changes happen in organizations and companies.
- Define various terminologies and phrases related to change in organizations and companies.
- Use the idioms with ‘track’ and prefixes with verbs when talking about business organizations.
- Recognize the change framework in organizations and companies.
- Implement continuous forms of all verb tenses to describe about changes in organizations and companies.
- Discuss useful insights about managing resistance to change.
- Examine different attitudes towards change.
Responsibility
- Define what responsibility is in organizations and companies.
- Recognize what Corporate Social Responsibility (CSR) is.
- Identify various terminologies and phrases related to responsibility in organizations and companies.
- Compose compound nouns using an adjective followed by a noun.
- Identify synonyms of various expressions in a text about responsibility.
- Implement paired structures and paired comparatives in sentences about responsibility in organizations and companies.
- Conduct a discussion about environmental commitments made by several businesses.
- Discuss useful insight about taking responsibility as a leader.
- Examine value variations in different company cultures.
English in the Workplace 6
Equals to CEFR Level C2Learning Goals
- Can understand a wide range of demanding, longer texts and recognize implicit meaning.
- Can explain himself or herself fluently and spontaneously without much obvious searching for expressions.
- Can use language flexibly and effectively for social, academic and professional purposes.
- Can produce, clear, well-structured, detailed text on complex subjects, showing a controlled use of organizational patterns, connectors and cohesive devices.
Lesson Materials Preview
Total of 12 materials
First Impressions
- Define the importance of first impressions in business.
- Recognize proper behaviors when doing a presentation.
- Provide insightful feedback to one’s presentation.
- Recognize the importance of networking in business.
- Establish great first impressions when networking.
- Conduct a discussion about several ideas related to networking.
- Distinguish positions of adverbs.
- Demonstrate various useful expressions related to ice-breakers.
- Introduce oneself properly in a professional business setting.
- Differentiate similar adverbs and adjectives.
Training
- Recognize the importance of training and development at the workplace.
- Identify various types of trainings.
- Describe the benefits of apprenticeships.
- Emphasize one’s point in written or verbal form using the correct grammatical rules.
- Evaluate the known information by checking and confirming it using various useful expressions.
- Formulate ideas to generate proper training related to the case study prompting.
6
Available Levels
A1-C2
CEFR Levels
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