Terms and Conditions

www.cakap.com

PT Cerdas Digital Nusantara (“Cakap”, “We”) offers you (“Referrer”) to take part in our referral program (the “Program”) We reserve the right to terminate or amend the program at any time for any reason. This Program is administered by Cakap which may outsource certain elements of administration to third parties (collectively “Administrator”).

Referrers are bound by these Terms and Conditions. By participating in the Program, Referrers agree to use the Program in the manner specified in these Terms and Conditions. If you do not agree to these Terms and Conditions in their entirety, you are not authorized to register as a Referrer or to participate in the Program in any other manner. Referrers may not participate in the Program where doing so would be prohibited by any applicable law or regulations.

Agreeing to the Cakap registration Terms and Conditions means agreeing to the Program Terms and Conditions, which have become the Cakap Terms and Conditions.

  • Referrer’s Eligibility
  • How It Works
  • Sharing Referral Links
  • Qualified Referrals
  • About Rewards
  • How to Earn and Use Rewards

Cakap has the sole right to determine the validity of a Referrer’s user account. On top of that, Referrer must:

  1. Be an Indonesian citizen.
  2. Be at least 18 years old.
  3. Have a valid and existing account of Cakap.
  4. Comply with the Terms and Conditions determined by the Cakap party in relation to the Referral Mechanism of the Program.
  1. The Referrer is a party registered on the Cakap platform with the terms and conditions as stated in the Referrer’s Eligibility.
  2. Once the conditions in point 1 are met and the Referrer is declared registered on the Cakap platform, the Referrer may access the Program on the Cakap application, spesifically in the Referral Program feature.
  3. Referrers are required to follow the on-screen instructions and will be provided with a personal reference code that can be shared with friends, family members, and colleagues ("Referred Users").
  4. After sharing the referral code, the Referred User will be given a link to open or download the Cakap application.
  5. Referred Users will be redirected to the Program orientation screen and Cakap Private.
  6. Referred users will be directed to select a package based on their needs and apply the referral code on the payment screen. Referred Users can receive a 25% discount on the Cakap Private package.
  7. As for the Terms and conditions contained in the reference that meets the requirements below.
  8. Once payment has been made by the Referred User and the status has changed to "Paid", the Referrer will receive the reward as stated in the About Rewards points.

Referral links may only be used for personal and non-commercial purposes. Referral links must meet the following requirements:

  1. Referral links may not be published or distributed on commercial websites (such as coupon websites, Reddit, or Wikipedia including but not limited to commercial websites that cannot be mentioned individually) or on blogs.
  2. Referrers are prohibited from taking actions that can be categorized as being included in "spamming" actions directed at anyone with a referral invitation, including but not limited to bulk emails, SMS or messages of people you do not know or use automated systems or bots through any channel to distribute your referral links.
  3. Referrers are prohibited from paying to advertise their referral links.
  4. Cakap releases themselves from all claims and/or legal responsibilities of irresponsible parties who conduct spamming and all other forms of actions on behalf of Cakap but inaccessible in the application and potentially cause harm to any party.
  1. A new user who has never registered on Cakap Platform, including but not limited to purchasing a placement test.
  2. Not a Referrer's referral code.
  3. This program is valid if the package chosen is Cakap Private and not a purchase of other Cakap products.
  4. If the Referred Users have used the referral code in one of the language studies, then the person concerned can still use a different referral code for other language studies.
  5. The referral code can only be used 1 (one) time per user.
  6. If the Referred Users concerned have purchased other Cakap products but not included in the Private Cakap package, they still have the opportunity to get referral discounts.
  1. The commission earned is 10% of the total purchases of Referred Users.
  2. The nominal amount of the commission as referred to in point 1 (one), may be in the form of rounding the nominal up or down. This is the full right and/or authority of Cakap.
  3. The percentage and/or the maximum amount of commission and reward may change at any time without notice and are fully under the authority of Cakap.
  4. Commission only applies to the Cakap Private packages, in any language/study.
  5. Commission applies in multiples of the number of friends who have successfully joined the Cakap platform.
  6. The Referrer will get a commission in the form of a merchant voucher and it can be broken down and/or divided into several parts whose fraction is equivalent to the total reward (example: Rp1,000,000,- (One Million Rupiah) = 10 (ten) vouchers, of which 1 (one) Voucher worth Rp100,000, - (one hundred thousand Rupiah).
  7. Merchant vouchers are the full right of the Cakap Party according to availability and adjustments by third parties. Vouchers that already have been assigned once will not change.
  1. After the Referred Users make a purchase, the voucher status will be "Pending". This applies until Cakap assigns a commission to the Referrers.
  2. Referrers will get rewards when the Referred Users successfully purchase a Package.
  3. The provisions as stipulated in point 2 (two) if the purchase status of the Referred Users must be “Paid”.
  4. The distribution of the voucher will be valid at the beginning of the month and the calculation of the amount and/or the amount of the commission is valid in the previous month. Maximum on the 10th at the beginning of the month.
  5. As for the ways to use vouchers, it can be different for each merchant and for the ways and/or steps for the “redeem” process, it can be seen on voucher details screen.
  6. Every voucher has an expiry date. Referrers can only use and apply the voucher within the specified duration and/or period and after the expiration date or expiry date, Referrers will not be able to use the voucher including but not limited to attempts to “request extend”.
  7. The validity period of the voucher depends on the policy of each merchant.
  8. Rewards/commissions may at any time be not given or canceled unilaterally if based on observations from Cakap there is a real fraud in this mechanism.
  9. The reward/commission used is in the form of a voucher which is distributed on a link and/or code.
  10. Rewards have no monetary value and cannot be exchanged for cash. Rewards are non-transferable and cannot be auctioned, traded, bartered, or sold. Upon termination of the Program or any part thereof for any reason, any unredeemed rewards that have not been delivered to the Referrers will be forfeited or become invalid.
Cakap Business & Legal Affairs

PT Cerdas Digital Nusantara
Jl. Makaliwe Raya No.36, RT.2/RW.5, Grogol
Grogol Petamburan- West Jakarta 11450
(+62) 812 1833 8653

China Office
Changping District
Seventh North Road 69, Room 1410
Beijing, China

Any rights not expressly granted herein are reserved.

Cakap TERMS OF SERVICE

www.cakap.com

Cakap wants to create a good, conducive and positive online foreign language learning community. Thus we compile terms and conditions to regulate the use of services offered by PT Cerdas Digital Nusantara related to the use of the site www.cakap.com. User is advised to read and understand carefully the rules that are set because they affect the rights and obligations of Users under the law.

By agreeing, registering and / or using the site www.cakap.com, User is deemed to have read, understood and agreed to all contents in the terms and conditions set. If the users do not approve one, part or all of the contents of the terms and conditions, the user is not permitted to use the service at www.cakap.com

Last Updated: February 26th 2021

  1. Understand basic knowledge in operating Windows or Mac.
  2. Have a personal computer or smartphone; recommended laptop or Android/IOS Mobile Phone.
  3. Have a minimum internet connection of 1Mbps.
  4. User is willing to prepare his/her personal image or be photographed digitally for documentation and certification purposes. Cakap does not have a right to distribute the image without the user’s permission.
  1. Registration can be done by filling out the form on the cakap.com page and or on our apps. Our Study Advisor will call you to help for the registration process.
  2. When you enroll for a Course, you will also be required to upload certain information, such as, Name, Address, Date of Birth, uploading a profile picture or verifying a phone number, Gender, Occupation and your Needs in buying Cakap Course. Any Member wishing to enroll for any of the Courses must meet these requirements and provide correct information that can be supported by legal documents.
  3. You are responsible for safeguarding your Credential. You agree that you will not disclose your credential to any third party and that you will take sole responsibility for any activities or actions under your Cakap Account, whether or not you have authorized such activities or actions. You will immediately notify Cakap of any unauthorized use of your Cakap Account.
  1. You will start to subscribe in 1 X 24 hours after making a payment. You can delay your learning period by 30 days from your payment agreement.
  2. Cakap only sends the invoice through finance@cakap.com, Cakap is not responsible for any forms of fraud for payments made by others accounts. Cakap Study Advisor will also help to send payment invoice when explaining the payment method, as well as during the process of reminding payments for users who have not made a payment.
  3. Purchased packages will not be refunded and or transferred to other accounts.
  4. When Cakap Study Advisor contacts a potential User, all telephone conversations will be recorded for convenience during transactions
  1. Bank Transfer (BCA and Mandiri Account).
    • PTCerdas Digital Nusantara
      Account No: 8040141180 |
      BCA Muara Karang Utara Branch Office
      Account No: 1680000873826 | Bank Mandiri Pantai Indah Kapuk Branch Office
      * We are not responsible for payments out of the account holder mentioned above.
  1. Credit Card or payment through Mandiri Klik provided by Veritrans.
  2. Cash by visiting Cakap office.
  3. Payments via Go-pay, Tokopedia, Blibli and Shopee
  4. Transfer or payment via PayPal account
  1. Cakap working hours starts from Monday to Sunday at 08:00 to 21:00 (UTC+7). Our Study Advisor working hours on weekdays starts from 09:00 – 18:00 (UTC + 7) and on weekends starts from 08:00 – 17:00 (UTC + 7)
  2. Our Student Support & Success and technicians will be ready to help Sobat Cakap during business hours. To contact technician service, please make an appointment in advance.
  1. The total active days in Cakap each month will be different each month. Sobat Cakap will be notified on the website page or via email.
  2. Holidays for Mandarin classes based on Chinese and Indonesian calendars. Holidays for English and English for kids classes based on Philippine and Indonesian calendars. Holidays for Japanese classes based on Japanese and Indonesian calendars. And holidays for Bahasa classes based on Indonesian calendars.
  1. Cakap Chinese, Japanese, and Indonesian classes will be 45 minutes length. While the study time for Cakap English and Cakap English for Kids classes are 25 minutes.
  2. Sobat Cakap who does not attend the class for more than 15 minutes after the class starts will be considered as absent.
  3. Sobat Cakap must attend a class for at least 15 minutes to be considered present/attend the class.
  4. The learning package with credit sessions, is a study program that frees students to determine how many study times will be taken in a month (maximum 3 sessions in 1 day).
  5. Learning packages with periodic meeting sessions, divided into 3 packages:
    • Brush Up : A study program for 6 months period (180 days) or 12 months (356 days) which has maximum 1 booking session per day. If user does not attend the class on the previous day, it cannot be accumulated on the next day.
    • Skill Building : A study program for 6 months period (180 days) or 12 months (356 days) which has maximum 2 booking sessions per day. If user does not attend the class on the previous day, it cannot be accumulated on the next day.
    • Intensive : A study program for 6 months period (180 days) or 12 months (356 days) which has maximum 3 booking sessions per day. If user does not attend the class on the previous day, it cannot be accumulated on the next day.
  1. Sobat Cakap is suggested to take lessons 3 to 4 times a week.
  2. Our classes start from morning to evening. However, when it is related to the availability of teachers, the Capable Party will re-ensure the Availability of the Teachers if they have been booked by other Sobat Cakap.
  3. To maintain the teaching quality at Cakap, several lessons will be recorded and stored on Cakap server. And the Recorded became entirely the sole right of Cakap
  1. A lateness in entering a classroom when the class starts will reduce the duration of learning process that has been determined (in the “Lessonsand Schedules” section point (1)).
  2. Our teachers give a maximum 5 minutes tolerance from the booking time so you can still enjoy the full duration of study.
  3. Our teachers will wait up to 15 minutes lateness from the booking time so you can enjoy the remaining class duration.
  1. After the student has been completing a certain criteria for level completion (including but not limited to hours of instruction completed, materials, exams, and improvement in their speaking skills) the student will be awarded with an upgrade in their level and a certificate for completion for that particular level
  2. Level progression and certification of the student in Cakap are the sole right of Cakap as a learning institution and to be awarded based on the discretion by the Head of Teachers / Course Managers according to the internal academic standards
  1. Sobat Cakap is required to attend and complete the mid-exam and the final exam to enter the next level.
  2. Sobat Cakap who has not completed the mid-exam or final exam, cannot book a class or go to the next level.
  3. Mid-examination takes place every mid-material in one semester. Meanwhile, the final exam takes place at the end of the semester.
  4. Sobat Cakap has one chance to repeat the exam if Sobat Cakap fails to complete the final exam within 1 week after the exam.
  1. Sobat Cakap can choose the teacher based on the calendar on your student’s If you have difficulty in choosing a teacher, you can contact our Student Support & Success to assist you to choose the available teacher that is suitable for you.
  2. If your selected teacher cannot attend the class due to sick or on leave, we are responsible for providing a substitute teacher.
  1. Sobat Cakap who does not attend in the booked class (stated on “Learning Duration and Attendances” point 3), will be considered as taken class. And the study period of the users will be deducted by 1 day. Please contact Cakap Student Support & Success for more information.
  2. In case of Sobat Cakap is not attending scheduled group and credit based classes, the course will continue as scheduled and any missed materials and lessons solely held as the responsibility of the user.
  3. Sobat Cakap must book a class with the instructor no later than 6 hours beforehand.
  4. Sobat Cakap is allowed to cancel a class within maximum 3 hours before class starts.
  5. Sobat Cakap who has already purchased a package but due to reasons of vacation, extended sickness may apply for a study leave. Application of study leave must be notified to our Student Support & Success for no later than 3 days in advance
  6. Sobat Cakap can freeze the account or take a leave by paying Rp 200,000 / maximum leave time 30 days. Contact our Student Support & Success to temporarily disable your Cakap account.
  7. When the Sobat Cakap wants to re-activate the remaining learning period (Unfreeze), please contact Our Student Success to re-activate your account.
  1. If there is a network or hardware problem from the teachers, we are responsible to move the class time into the appropriate time. Cakap users need to report the problem to Our Student Support & Success within 3 days after the class is held.
  2. If a network or hardware problem occurs from the Sobat Cakap side during the class, the class will not be replaced.
  3. Every Sobat Cakap has some points to reschedule or cancel class. The number of cancellation points varies according to the learning package that has been paid.
  1. Sobat Cakap is not allowed to have activities out of class time with the teachers beyond cakap platform. Cakap is not responsible for All transgressions committed by the Cakap Person if the activities are carried out outside the Cakap
  2. Sobat Cakap is not allowed to transfer the remaining lessons to other Sobat Cakap or other parties without any notice to Cakap Student Support & Success.
  3. Each individual is only allowed to register 1 account on the platform. Only registered user is allowed to enjoy the benefits of studying at Cakap. We prohibit 1 user account used for several users and Cakap has the right to block the account.
  4. Sobat Cakap is expected to give polite, clear, and appropriate responses to current discussion topics. All messages that offend Ethnicity, Religion, Race, and other Groups of People; contain abusive and hateful speech, sexual tendencies, and regional jargon or dialects are prohibited
  5. Teachers and Cakap Representatives can and / or are allowed to take an appropriate action when Sobat Cakap gives inappropriate behavior or some uncomfortable acts which can make the classes become not conducive.
  6. Teachers and Cakap Representatives can and / or are allowed to take firm action and if necessary take legal steps against all forms of Actions and / or Words and / or Statements that contain contents of violations of decency, moral norms, ethics that applicable in Indonesia and distributed directly or indirectly through electronic media and / or social media in any form where the implementation mechanism and the application of sanctions are subject to the provisions of the prevailing laws and regulations in Indonesia
  7. As for the provisions as referred to in Point 5 and Point 6 of these Terms and Conditions, Teachers and Cakap Representatives can provide Firm Action and / or sanctions in the form of:
    • Oral warnings including but not limited to warnings given by teachers to students in any form;
    • Written warnings that are made in a standard format in the form of letters and addressed to students who commit violations as referred to in Point 5 and Point 6 of these terms and conditions;
    • Teachers and Cakap Representatives can and / or are allowed to suspend Accounts if oral and written warnings are ignored and / or ignored by the students concerned;
    • Teachers and Cakap Representatives can and / or are allowed to take legal measures if the student is still in violation as referred to in Point 5 and Point 6 of these Terms and Conditions;
  8. Sobat Cakap is expected to learn from our system and not expected to reach our Cakap representative (Teachers, Supports, and Sales) beyond Cakap platform.
  9. In group classes, Sobat Cakap is expected to have valid and inoffensive user names to have better collaborative learning with the rest of the groups

By visiting or using the Site you agree that these Terms and Conditions are governed by and shall be interpreted in accordance with Indonesia law. The courts of Indonesia have exclusive jurisdiction over any dispute between you and us, irrespective of whether you are a registered user/subscriber and irrespective of the type of dispute. You agree not to commence or prosecute any action against us other than in the courts of Indonesia and you hereby consent to, and waive all defences of lack of personal jurisdiction and forum non- convenience with respect to, venue and jurisdiction of the courts of Indonesia. Notwithstanding this, you agree that we shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction. Cakap makes efforts to ensure that its publications, advertising and offers on this site fully meet the requirements of Indonesia Law where it is intended for such content to be viewed. These Terms and Conditions constitute the entire agreement between you and Cakap. Cakap shall be entitled to enforce this agreement on its own behalf and on behalf of and for the benefit of its affiliated entities. Apart from affiliated entities who shall be entitled to enforce the terms of this agreement in the same way as Cakap, nothing in this agreement shall confer on any third party any right or benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.

Cakap may immediately suspend or terminate your access to our site and application without notice if any breach of these Terms and Conditions of use by you is brought to our attention.
If you violate these terms and conditions, we will take deliberation approaches to reach consensus. However, if these efforts are not successful, then we will take decisive action and if necessary, we will seek a legal settlement related to violations committed by Sobat Cakap
Your registration may be terminated and your profile and any content or information that you have posted on this sites or apps may be deleted at any time. We may prohibit you from using or accessing this site and apps for any reason, at any time in our sole discretion, with or without notice. These Terms and Conditions shall apply to any use of this site and apps, also after your registration was terminated.

In providing a hardcopy certificate, Cakap user will be charged an additional fee by IDR 100.000.

Cakap has a right to change the Agreement without prior notice.

If you have any questions or concerns about our Terms of Service, don’t hesitate to contact us at cs@cakap.com

Cakap Business & Legal Affairs

PT Cerdas Digital Nusantara
Jl. Makaliwe Raya No.36, RT.2/RW.5, Grogol
Grogol Petamburan- West Jakarta 11450
(+62) 812 1833 8653

China Office
Changping District
Seventh North Road 69, Room 1410
Beijing, China

Any rights not expressly granted herein are reserved.